location_onKLKuala Lumpur, Malaysia|local_shipping Check Delivery Area Coverage
phone +603 6206 2985
location_on Kuala Lumpur, Malaysia
phone +603 6206 2985


1. Introduction

1.1 This website is owned and operated by GOGOCOOK. Our company information is at the end of this document.

1.2 Please read these terms and conditions carefully. They apply when you buy any goods via this site. (There are separate terms which apply to your use of our site.) Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.

1.3 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

1.4 We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract.

1.5 We may change these terms and conditions at any time by posting a new version on our site and/or by emailing them to you. Please check them carefully as they will apply to any recurring deliveries or new orders occurring after the effective date shown.

2. Minor variations in goods

2.1 We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance of our goods.

2.2 The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.

3. Your order

3.1 Your order is an offer to buy from us on a one-off delivery basis.

3.2 You place your order by using the ordering process on our site. This involves making the selection on our site and transmitting the order to us by clicking on the “Checkout” button.

3.3 You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.

3.4 We will send you a confirmation email after your order and this constitutes our acceptance and is the point at which a binding legal contract is formed.

3.5 We are not obliged to supply any goods which are unavailable (notwithstanding that we have accepted your offer). If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange a substitute product.

4. Payment and price

4.1 The price for the goods is as stated on our site at the time you order.

4.2 The following only applies if we charge for delivery: Delivery costs are charged extra at the rate shown on our site at the time you place your order.

4.3 Payment is required in advance as explained below.

4.4 You authorise us and our third party payment provider to take payment and/or to charge your payment card for the relevant amounts and at the relevant times. Despatch of the goods is subject to our being able to charge your payment card. It is your responsibility to update your payment card details as necessary.

4.5 We will take your first payment when we accept your order and thereafter payments will be taken after the relevant cut-off date/time specified on our site (which may change from time to time), depending on the delivery date(s) you select.

4.6 If you revise your order downwards (e.g. you sign up and pay for a three-meal box but change to a two-meal box before the cut-off), the difference will be credited to your account.

4.7 You must contact us immediately with full details if you dispute any payment.

5. Discount codes and credits

5.1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges (if applicable). Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online, (2) cannot be used retrospectively and (3) can only be redeemed once per customer. Also you cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.

5.2 Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

5.3 We may allocate credit to your account in certain circumstances, e.g. when you sign up, refer a friend or as a marketing incentive. Credits cannot be exchanged for cash and are non-transferable. Credits expire after the time periods that we publish on our website as at the time the credit is allocated save that any credit will automatically expire if we close any account which has been inactive for more than 6 months.

5.4 Refer-a-friend credits only apply if the referred user is a third party who has been genuinely referred by you on an arm’s length basis and if the delivery address is to a different address to that of the referrer.

5.5 New user credits apply only to the first account opened by you. It must not be used in connection with multiple accounts created or controlled by the same person.

5.6 We reserve the right to reject any discount code or credit and/or reclaim the amount of any discount or credit if we consider that it is being used in breach of these terms or is otherwise being abused.

5.7 We may occasionally offer customers their nth box free. In order to successfully claim this free box, it must have the same or less monetary value as the first box you purchased, otherwise we reserve the right to withdraw this offer.

6. Delivery

6.1 Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.

6.2 Delivery is only within Malaysia and is otherwise subject to any restrictions we specify in the FAQs.

6.3 Unless otherwise stated, delivery dates given on our website are estimates only. If you are a Consumer, we have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. If you are not a Consumer, we have no liability for any losses arising from delay in delivery.

6.4 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact us to arrange re-delivery. If nobody is available to receive the goods, we will use reasonable endeavours to follow any special delivery instructions you have provided.

7. Risk and ownership

7.1 Risk of damage or loss to the goods passes to you on delivery to you or to somebody identified by you to take possession of the goods or to your carrier.

8. Termination

8.1 We may cancel this agreement immediately by email notice at any time if any amount due to us is unpaid, or unjustifiably charged back, or if we discontinue any relevant product or this service as a whole, or if your account is inactive for more than 3 months.

8.2 You may cancel this agreement at any time within your account on our website.

8.3 In the event of termination of this agreement, we are entitled to delete your account including any unused credit. We will deliver any outstanding orders and take payment accordingly if the agreement was terminated after a relevant cut-off date.

9. Liability

9.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded.

9.2 You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.

9.3 The following clauses apply only if you are a Consumer:

a) We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:

i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

i) such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);

i) such loss or damage is caused by you, for example by not complying with this agreement; or

i) such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).

b) You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).

9.4 The following clauses apply only if you are not a Consumer:

a) Our liability of any kind (including our own negligence) is limited to the price paid for the goods.

b) In no event (including our own negligence) will we be liable for any:

i) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

i) loss of goodwill or reputation;

i) special, indirect or consequential losses; or

i) damage to or loss of data

(even if we have been advised of the possibility of such losses).

c) You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.

d) To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.

e) This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

10. Events outside our control

10.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

11. Privacy

11.1 You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.

12. Applicable law

12.1 These terms and conditions shall be governed by Malaysia law and any disputes will be decided only by the courts of the Malaysia.

13. General

13.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.

14. Complaints

14.1 If you have any complaints, please contact us via the contact details shown below.

15. Company information

15.1 Company name: GGC Kitchen SDN.BHD

15.2 Country of incorporation: Malaysia

15.3 Registered number: 1156074-V

15.4 Registered office and trading address:

D4, G4-7, Solaris Dutamas, no1, Jalan Dutamas 1, 50480 KL.

15.5 Other contact information: See our website.

16. Returns and Refunds

16.1 If you are dissatisfied with a meal or meal ingredient for any reason, please contact us at hello@gogocook.com within three (3) days of the date you received the meal ingredients and we will either replace the meal or meal ingredient at our expense or, depending on the circumstances, provide you a full or partial credit or refund of the purchase price for that meal or meal ingredient. We may require the return or photographic documentation of any meal ingredient with which you are dissatisfied before we provide you a replacement, credit or refund.

16.2 If you are dissatisfied with any non-food product you purchased through the GOGOCOOK Market, you may return the product within thirty (30) days of the date you received the product by contacting hello@gogocook.com and following the shipping instructions we supply; provided, that all returned products must be unused and in their original packaging. After we receive your returned product, we will issue you a refund for the price you paid for the product (less any applicable shipping and handling charges). If you do not comply with the terms of this section, you will be ineligible to receive a refund.